Placing an order

An order takes three steps. You can stop after any of them and come back later — nothing is lost.

Step 1 — who receives it

Pick someone from your address book, or type the address.

Start with the country. It decides the tax and which couriers can carry the parcel.

Tick Save to my address book if you will send there again.

Step 2 — what goes in it

Find each product by its name or its code, and say how many.

Some products sit in different warehouses. When that happens we split the order into more than one parcel, and say so. Each parcel gets its own courier.

We pick the cheapest courier for you. You can change it.

If something cannot be sent — no stock, or no courier to that country — it is said here, in words, before you go on.

Step 3 — the price, then the button

The last step adds it all up:

• the goods;
• fulfilment — picking and packing;
• shipping — the courier you picked;
• VAT — the tax, at the rate of the country the parcel goes to;
• the total.

Nothing is charged until you press the button.

Where the money comes from

You choose on the same screen:

• Standard — your credit line first, then your balance, then your card.
• Balance — only the money you have put in.
• Card — the card you saved in your wallet.
• Credit line — only the money we lend you.

An option that cannot cover this order tells you why, instead of failing later.

Your bank may ask you to confirm a card payment. If it does, a button appears to finish it. Until you do, the order is placed but not paid.

Paying with the credit line is borrowing. We will send an invoice for it later. See Money for how that works — it has a date, and a date that matters.

If you are interrupted

Close the page whenever you like. When you come back, the order is where you left it, on the same step.