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Asking us for help

Asking us for help

Ask us here, not by email. Everything stays in one place, and anyone in your company can find it later.

The list of support conversations with their number, subject, category, status and last activity.
Every conversation you have had with us.

Asking

The form for a new question: a category, a subject, the message, files, and a box to link the order it is about.
Asking a question: say what it is about, and attach the order.
  • Pick what it is about: an order, a product, money, something technical, or anything else.
  • Write a short subject and your question.
  • Attach a photo or a document if it helps.
  • If it is about one order, pick that order. Then we both know which one.

The quickest way: open the order and press Ask about it. The order is attached for you.

The conversation

A support conversation: messages from the client and from our team, with a box to reply and attach files.
A conversation. Replies appear as they are written.

Replies appear as they are written — you do not need to refresh anything. You will also see a number on Tickets in the menu when we have answered.

A closed question stays readable forever. If it comes back, open a new one.

Last updated August 14, 2026