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Client panel guide
Profile

Profile

Every price, name and number in this guide is invented test data, shown only as an example — any resemblance to real companies is coincidental. Real figures appear once you register.

Profile has five tabs: My details, Company, Shipping, Notifications and Terms.

My details

The profile page: your name, phone number and a form for changing your password.
Your own details and your password. Click to open full size
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Change your name, phone, language and time zone, then select Save. Dates across the panel are shown in your time zone.

To change your e-mail:

  1. Select the pencil beside your e-mail.
  2. Enter the new address and select Send the code.
  3. Enter the code from the e-mail we sent to the new address. Select Verify the code.
The change-email window after the code was sent: a six-digit code field and a confirm button; the address only changes after the code is typed back.
Step 2 — the address changes only after the mailed code is typed back. Click to open full size
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To change your password, open Password, enter the current and the new password, and select Change the password.

Company

The company tab of the profile: the company details, shown read-only, with a button to request a change.
Company details are read-only: changes are requested, not typed. Click to open full size
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Your company details as we verified them. We invoice orders with exactly these details.

Company details change only after our check. To change them:

  1. Select Request a change.
  2. Correct the fields and select Send the request.
The company tab after a change was submitted: a badge saying the request is with staff, when it was sent, what was asked, and buttons to edit or withdraw it.
Sent for review: nothing on the record changes until we have checked it. Click to open full size
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For a short time you can still edit the request. After that, it waits for our review. Your account keeps working. The page shows the old and new values side by side.

This tab also has the IBAN for cash on delivery. See Cash on delivery.

Only the account owner and admins can request changes and add the IBAN.

Shipping

The shipping tab of the profile, where the sender name printed on the parcel is set.
What your customer reads as the sender. Click to open full size
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  • Sender name on parcels. What your customer sees as the sender. Leave it empty to use your company's legal name.
  • Invoice numbering prefix. The start of the numbers on your invoices for recipients.

Notifications

How you receive notifications, and who in your company gets which e-mails. See Notifications.

Terms

The terms tab of the profile: the currency, how many days there are to pay, the smallest part of an invoice that must be paid, the extra days after the due date, and the credit limit.
The rules your account runs on. These numbers are agreed with you — nobody else has the same ones. Click to open full size
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The terms of your account: currency, payment terms, minimum payment, grace period and credit line. They are agreed with you. To discuss them, write to us in Tickets.

Last updated October 24, 2026